What is wrong with Comcast?

As you might imagine, one of the first tasks in setting up an office is obtaining broadband service.    You’d think this would be easy, but you’d be oh so wrong.

Both Comcast and Qwest are available in this bulding, so I do a little research and conclude that Comcast is cheaper and offers higher performance than Qwest.  I fill in the order form on the Comcast website, except it really isn’t an order form it is basically a request to have a Comcast rep call you to establish service.  They claim that I’ll get a call back within 24 hours and provide an 800 number to call if I don’t want to wait.  The next day I grow tired of waiting and call the number, where they tell me it is assigned to person X but they should be able to handle it.  They take down all the relevant information and tell me I’ll be getting a link in my email to digitally sign for the account.  I’m happy and patiently wait for the link.  I wait 24 hours, but there is no link.  So I call back and they again tell me X is handling this.  They transfer me to X and I get her voicemail.  I leave a message.  No return call.  So I call again and they tell me Y is handling this and transfer me to Y, except I get sent off to the wrong place,  That person does some research and transfers me to Y’s voicemail,  I leave a message, again, and 24 hours later still no call.   Now, almost a week later, I give up and call Qwest.  While waiting for Qwest to call back person Z from Comcast calls!  I explain exactly what happened and let him know that I just don’t see how I could trust my business to Comcast after the runaround and lack of response I got, and tell him I decided to go with Qwest,

The Qwest rep called me back about 10 minutes after I left a message.  Right now he is researching a wiring question with the building owner and promised to call back later today to finalize the order.

I guess Comcast just doesn’t get business.

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One Response to What is wrong with Comcast?

  1. TalkToQwest says:

    Hello, Steph from Qwest here,

    I hope all is going well with your decision to go with Qwest. Please feel free to email me at talktous@qwest.com if you have any questions, concerns or issues.

    thank you

    Stephanie Lake
    Manager, Talk To Qwest Team

    “At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

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